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At Mkista, we provide digital marketing services including search engine optimisation (SEO), social media management, website design and development, and related consulting. Because our work is a professional service — time, expertise, and deliverables rather than a physical product — refunds work differently to a retail purchase. This policy explains exactly how.

1. Our Commitment
We scope every project in writing before work begins. You'll always know what's included, what it costs, and what the timeline looks like. If we ever fall short of what we agreed to deliver, we'll make it right — through rework, service credit, or a refund where appropriate.

2. Monthly Services (SEO & Social Media Management)
Ongoing services are billed monthly in advance.

Cancellation: You may cancel at any time with 14 days' written notice. You won't be billed for the following month.
Current month: Fees for the current billing period are non-refundable once work for that period has commenced, as strategy, content, and optimisation work is delivered progressively throughout the month.
Unused period: If you cancel before any work has begun in a new billing period, we'll refund that period in full.
A note on SEO results: SEO outcomes depend on factors outside any agency's control, including search engine algorithm changes and competitor activity. We do not guarantee specific rankings, and refunds are not available on the basis of ranking positions alone. What we do guarantee is that the work agreed in your monthly scope (audits, content, technical fixes, reporting) is delivered — and if it isn't, you're entitled to a remedy under Section 5.

3. Website Design & Development Projects
Project work is billed in stages, typically a deposit followed by milestone payments.

Deposit: Your deposit secures your project slot and covers initial discovery and planning. It is refundable in full if you cancel before work begins, and non-refundable once work has commenced.
Milestones: Payments for completed and approved milestones are non-refundable. If you cancel mid-project, you pay only for work completed to date; any amount paid beyond that will be refunded.
Revisions: Each project includes the revision rounds set out in your proposal. We'll work with you within scope until you're satisfied with the deliverable.
4. One-Off Services (Audits, Consultations, Setup Work)
One-off services are non-refundable once delivered. If you cancel with at least 48 hours' notice before a scheduled consultation or before work begins, you'll receive a full refund.

5. When You Are Entitled to a Refund
Regardless of anything above, you are entitled to a remedy — rework, partial refund, or full refund depending on the failure — if:

We fail to deliver work that was agreed in your written scope;
Work delivered contains a major fault we cannot remedy within a reasonable time; or
We cancel your project or service for reasons other than non-payment or breach of terms on your part.
Nothing in this policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law or other applicable legislation. Where a consumer guarantee applies and is not met, you are entitled to the remedies that law provides.

6. How to Request a Refund
Email info@mkista.com with your name, the service in question, and the reason for your request. We respond to all refund requests within 5 business days. Approved refunds are processed to your original payment method within 10 business days of approval.

7. Chargebacks
If you have a concern about a payment, please contact us first — we resolve almost every issue directly and quickly. Initiating a chargeback without contacting us may delay resolution and result in suspension of services while the dispute is investigated.

8. Changes to This Policy
We may update this policy from time to time. The version published on this page applies to all purchases made after its "last updated" date. Changes do not affect services already purchased.

Mkista
Email: info@mkista.com
Phone: +91 7874 392 668